The test for this year of both systems has been successful! Well done Leads on your efforts in ensuring up to date information in both systems, Automated and Phone Trees!
Now for the results:
Automated System Results: compared to previous tests:
28 March 2020: 59% live answers; 32% voice mail and 9% no answer
30 March 2019: 47.1% live answers; 42.2% voice mail and 10.5% no answer
14 April 2018: 50.9% live answers; 39.6% voice mail and 9.3% no answer
22 April 2017: 50% live answers; 41.3% voice mail and 7.7% no answer
30 April 2016: 47.7% live answers; 43% voice mail and 8.5% no answer
11 April 2015: 48.5% live answers; 43% voice mail and 8.2% no answer
20 Sept 2014: 43% live answers; 48% voice mail and 9% no answer
Please remember Emails have always lagged to individuals as we use a phone based system. However, this year we found emails were delayed or not completed at all due to the increased global bandwidth usage being higher than usual during this COVID19 pandemic.
We are seeing that the automated system is a great start for notification as it does contact the majority of people, either live or voice mail – 91% for this year
Phone Tree Results:
All areas reported that people notified the next people on the phone tree or left a message and phoned the next person down the line until a live person was reached. The end result was all phone trees were completed. We do not have formal feedback reports, as with the automated system, yet leads provide feedback to the Emergency Notification and Communication Team (ENCom) and it was very apparent that everyone has been self isolating this year due to the COVID19 virus – THANK YOU TO ALL!! Although this year is an anomality, below is the comparison of percentages notified to previous years.
2020 – 100%!!
2019 between 85% to 100%
2018 between 90% to 100%
2017 between 90% to 100%
2016 between 50% to 100%
2015 between 76.5% to 100%
2014 between 45% to 100%.
Anarchist Mountain Fire Department ENCom Team