The test for this year of both systems has been successful!! Well done to all on your efforts in ensuring up to date information in both systems, Automated and Phone Trees!!!!!
I regret the delay in sending this final results, as it took some areas time to gather their info following the test. Yet, the final results are great for the start of the year despite identifying some corrections and updates.
Now for the results:
Automated System Results: compared to previous tests:
- 14 April 2018: 50.9% live answers; 39.6% voice mail and 9.3% no answer
- 22 April 2017: 50% live answers; 41.3% voice mail and 7.7% no answer
- 30 April 2016: 47.7% live answers; 43% voice mail and 8.5% no answer
- 11 April 2015: 48.5% live answers; 43% voice mail and 8.2% no answer
- 20 Sept 2014: 43% live answers; 48% voice mail and 9% no answer
Please remember the automated system is a phone based system and emails are secondary. We are finding that emails are not always going through and can only assume it is due to Spam blocks. We have done everything possible to eliminate Spam blocks at our end but it is the user end too that sometimes has to be adjusted. Unfortunately the carrier issues are beyond our control.
We are seeing that the automated system is a great start for notification as it does contact the majority of people, either live or voice mail – 90.5%
Phone Tree Results:
All areas reported in stating there were some people away and some no answers; however, all areas reported that people notified the next people on the phone tree, with a few exceptions, which resulted in all phone trees being completed. We do not have formal feedback reports as with the automated system of the percentage notified yet informal feedback compared to previous tests.
- 2018 between 90% to 100%!!
- 2017 between 90% to 100%
- 2016 between 50% to 100%
- 2015 was between 76.5% to 100%
- 2014 between 45% to 100%
Please pass onto the team any further changes or additions as the year progresses so we can keep as current as possible as the weather warm ups.
Thank you all for your incredible efforts!!
Wendy, Sue, Carolyne and Richard