The test for this year of both systems has been successful!!
FYI, according to our phone trees there are 172 homes in our Emergency Notification Areas from the lower part of Anarchist Mtn up to and including Sidley Mtn.
Automated System Results: compared to previous tests:
30 April 2016: 47.7% live answers; 43% voice mail and 8.5% no answer
11 April 2015: 48.5% live answers; 43% voice mail and 8.2% no answer
20 September 2014: 43% live answers; 48% voice mail and 9% no answer
Please remember the automated system is a phone based system and emails are secondary. We are finding that emails are not always going through and can only assume it is due to Spam blocks. We have done everything possible to eliminate Spam blocks at our end but it is the user end too that sometimes has to be adjusted. Unfortunately the carrier issues are beyond our control.
We found with this test, by doing a few manual calls based on our own personal knowledge, there were some numbers in the system that are no longer in service and we notified the appropriate leads. We request all leads verify with their residents their numbers and if they wish all that are listed. This may be one of many reasons for the no answers.
We are seeing that the automated system is a great start for notification as it does contact the majority of people, either live or voice mail – 90.7%
Phone Tree Results:
All areas reported in stating there were a number of people away and a number of no answers; however, all areas reported that people notified the next people on the phone tree which resulted in all phone trees being completed. We do not have formal feedback reports as with the automated system of the percentage notified yet informal feedback puts the estimate between 50% to 100%. 2015 was between 76.5% to 100% and for 2014 between 45% to 100%.
The test served it’s purpose in identifying changes such as renters moving on and some phone numbers no longer in service.
We believe that due to the weather being good and notification being at the end of April this year rather than earlier, affected the notification of some people; as such, we will conduct the test earlier in April next year as it has been done in previous years. We were also informed that some people forgot/didn’t know they were to phone people on the phone tree after receiving their calls. Suggest leads reemphasize this when sending out any updated phone trees to their areas.
We are on our way in updating our information for another year!
Thank you all for your incredible efforts!!
Wendy, Sue, Carolyne and Richard